Dear Valued Customer,

On behalf of Donovan Travel, I would like to thank you for giving us the opportunity to make your travel arrangements. In our continuing effort to ensure you receive the most professional and knowledgeable service, we would appreciate your evaluation of your recent experience with our Travel Professionals. We respect your privacy and as such all responses are anonymous. We value your opinions and your business and look forward to serving you again soon.  

Judy Clappin
President
Carlson Wagonlit/Donovan Travel

Customer Service Evaluation

If any of the questions do not apply to your experience with Carlson Wagonlit/Donovan Travel please indicate (N/A), "not applicable".

SECTION ONE
Please select 10 - 1 with 10 as the best

1. Greeting
How would you rate the initial greeting you received? Was it prompt, friendly and courteous?

10 9 8 7 6 5 4 3 2 1 N/A

2. Promptness/Return Calls
Please rate the quality and timeliness of the agent's response? 

10 9 8 7 6 5 4 3 2 1 N/A

3. Reservations/Documents
Please rate accuracy

10 9 8 7 6 5 4 3 2 1 N/A

4. Pricing
How confident are you that you received the best available fares and prices?

10 9 8 7 6 5 4 3 2 1 N/A

5. Professionalism/Expertise
Please rate our staff on the following

Enthusiasm:

10 9 8 7 6 5 4 3 2 1 N/A

Product Knowledge:

10 9 8 7 6 5 4 3 2 1 N/A

Professionalism:

10 9 8 7 6 5 4 3 2 1 N/A

6. Problems
If you experienced any problems with your arrangements, how would you rate our effort to satisfy you?

10 9 8 7 6 5 4 3 2 1 N/A

7. Service
Did the overall service you received meet or exceed your expectations?

10 9 8 7 6 5 4 3 2 1 N/A


Do you feel Donovan Travel services are unique or different?

10 9 8 7 6 5 4 3 2 1 N/A

8. After Hours Emergency Desk
Have you ever used our after hours emergency desk? If so how would you rate their performance?

10 9 8 7 6 5 4 3 2 1 N/A

9. Additional Comments

SECTION TWO
Please enter your personal information (optional):

 
Name: 
Address 1: 
Address 2: 
City: 
State: 

Zip Code: 
Telephone: 
Fax: 
Email: 
   

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